Privacy policy

PRIVACY POLICY

Last updated: January 27, 2026

StudioSai operates this website and online store (the “Services”). Our store is hosted on Shopify, which enables us to provide our products and services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal Information” refers to information that identifies you or can reasonably be linked to you.

We may collect the following categories:

Contact Information

  • Full name

  • Billing and shipping address

  • Phone number

  • Email address

Payment Information

  • Payment details processed securely via Shopify and payment providers

  • Transaction confirmation details

(We do not store full credit card numbers.)

Account Information

  • Login credentials

  • Order history

  • Preferences

Transaction Information

  • Products viewed or purchased

  • Returns, exchanges, cancellations

Communications

  • Messages sent to customer support

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. How We Collect Information

We collect information:

  • Directly from you (when placing an order or contacting us)

  • Automatically through cookies and analytics tools

  • From Shopify and payment providers

  • From trusted service providers acting on our behalf

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Manage warranties and returns

  • Improve our website and services

  • Prevent fraud and ensure security

  • Send marketing communications (only if you opt in)

  • Comply with legal obligations

You may unsubscribe from marketing emails at any time.

4. Sharing of Information

We may share your information with:

  • Shopify (hosting and payment processing)

  • Payment providers

  • Shipping and logistics partners

  • IT and analytics service providers

We do not sell your personal data.

Your data may be transferred outside your country of residence in accordance with applicable data protection laws.

5. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and warranties

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

6. Data Security

We implement appropriate technical and organizational measures to protect your information.

However, no online transmission is 100% secure. Please avoid sending sensitive data through unsecured channels.

7. Children’s Data

Our Services are not intended for individuals under 18 years old.

We do not knowingly collect personal information from minors. If such data is identified, it will be deleted promptly.

8. Your Rights (EU / EEA / UK)

If you reside in the European Union, EEA, or UK, you may have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Request data portability

  • Object to processing

  • Withdraw consent at any time

You may also lodge a complaint with your local data protection authority (e.g., CNIL in France).

9. Shopify

Our store is hosted by Shopify. Shopify may process your data in accordance with its own Privacy Policy. For more details, please consult Shopify’s Privacy Policy directly.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

📧 contact@studiosai.fr

StudioSai acts as the data controller for your personal information.